Conference on Strategies for Excellence and Quality in Tourism, Cracow, October 8

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www.itk.krakow.pl / Konferencje Seminaria / Conference on Strategies for Excellence and Quality in Tourism, Cracow, October 8 - 10, 1998

L.P.	Nazwa	Autor	Uwagi
1.	David Airey	Tourism education for the 21st century	Professor of Tourism Management University of Surrey
2.	Michel Archambault	Le tourisme et la mobilisation des ressources humaines : la rentabilite d une demarche de qualite	Université du Québec a Montréal
3.	Dr. Marcjanna M. Augustyn	Small tourism enterprises and ISO 9000: a recipe for business excellence?	Luton Business School, University of Luton
4.	Esteban Bardolet	From pioneers in mass tourism to pioneers in tourism quality and tourism sustainability since 1983: The ecomost project and the case of Mallorca	Universitat de les Illes Balears Palma de Mallorca, Spain
5.	Dr. Dawid de Villiers	Strategies for excellenceand quality in tourism	Deputy Secretary-General of the World Tourism Organization on the occasion of the International Conference on
6.	Prof. Dr. W. Faché	A strategy for innovation and quality improvement of services in tourism	University of Ghent (Belgium)
7.	Karl Koch	Quality offensive in Switzerland	Deputy Head Tourism Division Federal Office for Industry and Labour (BWA)
8.	Mrs. Phryne Michael	Quality Image & Communication from the perspective of a National Tourism Organisation (NTO)	Director General Cyprus Tourism Organisation
9.	Christophe Renard & Frank Miller	How Certification can Improve Excellence and Quality in Tourism	SGS
10.	Linda K. Richter	Private Public International Tourism Cooperation: Strategies for Excellence and Sustainability in Croatia and Costa Rica	Department of Political Science Kansas State University Manhattan, Kansas, USA 66506
11.	Werner Sülberg, Dipl-Volkswirt, Deutsches Reisebüro	Customer orientation in the tourism industry	Main Head of Strategic Corporate Development/Market Research/Foreign Subsidiaries
12.	Romano Toppan	Partnership and Cooperation at Tourism Destinations and Municipalities	Presenter and Panel leader Managing Director Tourism Promotion Agency
13.	Romano Toppan	Partnership and Cooperation at Tourism Destinations and Municipalities	Presenter and Panel leader Managing Director Tourism Promotion Agency

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